Security & trust
Your residents' information,
protected by default.
A town portal holds real personal information — names, addresses, complaints, photos. TownDesk is built so that data stays safe, private, and yours — and so you're never locked in to keep it that way.
The promise
Your data is yours. Full stop.
Export everything, any time, in a standard format — residents, reports, notes, history. No lock-in, no multi-year contract, no fee to get your own records back. If TownDesk ever went away tomorrow, you'd keep every last one. That's a promise most gov-software vendors won't put in writing. We just did.
- ✓ Full data export, on demand, any time
- ✓ No hostage files, no "export fee"
- ✓ No multi-year contract — cancel whenever
- ✓ Your records outlive your subscription
How your data is protected
Built for the trust a town runs on
Plain-language, not jargon — here's exactly what we do to keep residents' information safe.
Reporter privacy by design
When a resident reports a concern, their name is never shown publicly. No fear of a neighbor's retaliation — the reason people actually feel safe using it.
Encrypted & locked down
Every record is encrypted in transit and at rest. Staff sign in with multi-factor authentication, and every action is written to an audit trail you can review.
No ads. No data-selling.
Your residents aren't a product. We don't track them across the web, show ads, or sell a single row of data — ever. City Hall talking to its town, directly.
Open-records ready
Clean, exportable records and a full audit trail — so answering an open-records (KORA) request is a few clicks, not a weekend scramble.
Built accessible
WCAG 2.1 AA from the first line of code — so every resident can use it, and you're ready for the 2028 ADA Title II deadline before it arrives.
The cloud governments trust
TownDesk runs on Amazon Web Services in U.S. regions — the same infrastructure backbone trusted across government and enterprise.
Plain talk
Security without the theater
We'll tell you exactly what we do to protect your data — encryption, multi-factor sign-in, audit logs, U.S.-region hosting, and an export button that always works.
What we won't do is dress it up in certification logos we haven't earned. When we say "government-grade," we mean the infrastructure and the practices — described plainly, so you can judge for yourself.
No mystery, no theater.
Questions about how we handle your data?
Get in touch — straight answers, no security team reading from a script.