Civic software for small towns
The town portal your residents actually use.
TownDesk is where residents report a concern — junk cars, tall grass, potholes — and City Hall tracks it to resolution and lets them know when it's fixed. Private by default, accessible by design, no comment-thread chaos.
What it is
One report, tracked start to finish.
No app to install, no account to create. A resident describes the problem, City Hall takes it from there — and everyone knows where it stands.
Report
A resident describes the concern, drops a photo, and gives an address — from their phone, in under a minute.
Route
It lands with the right department automatically — Codes, Public Works, whoever owns it — no forwarded emails.
Track
Staff work it like a real case, with status, notes, and history — not a comment that scrolls away.
Resolve & notify
When it's fixed, the resident finds out automatically. No one has to wonder or call City Hall to check.
What you can do
Five ways residents and City Hall stay in sync.
Every module runs on the same report, track, and notify engine — a resident never has to log in, and City Hall never loses the thread.
Report a Concern
Junk cars, tall grass, potholes — a photo and an address, tracked to resolution.
Ask a Question + FAQ
Answers that become a searchable public FAQ — the same question isn't asked twice.
Open Records requests
Public records requests on the clock, with a clean, defensible audit trail.
Subscribe to updates
Residents opt in once, and every notice reaches them — no algorithm in between.
Permits
Apply and track permit status online, without a trip to City Hall.
Every module
One shared record per resident — never a fragmented point tool.
Why now
Ready for the 2028 ADA deadline, before it arrives.
Every small town has to be WCAG 2.1 AA accessible by April 2028. That's not a redesign you can bolt on later — it has to be true of the software from day one. TownDesk is built accessible from the first line of code, so meeting the deadline isn't a project you have to plan for. It's already done.
- ✓ WCAG 2.1 AA, not a retrofit
- ✓ Keyboard-navigable, screen-reader tested
- ✓ One less deadline for the clerk's desk
What makes it different
Built for a town, not retrofitted from a ticket system.
The details that matter to a small town — the ones off-the-shelf software treats as an afterthought.
Private by default
A reporter's name is never shown publicly. No fear of a neighbor's retaliation — the reason people actually feel safe reporting.
See how data is protected →Accessible by design
WCAG 2.1 AA from the first line of code — every resident can use it, on any device, with any assistive technology.
Read the security & trust page →Reaches everyone
Not just the residents who happen to be on social media. Updates go straight to every subscriber — no algorithm deciding who sees it.
Why TownDesk vs. social media →Your data is yours
Full export, any time, in a standard format. No lock-in, no hostage files — if you ever leave, you take every record with you.
The data-ownership promise →See it on your own town's website.
Get in touch to learn more — no pitch deck, just a straight conversation.